Pitney Bowes recently introduced a new electronic mailroom solution, and I just have one thing to say about it: - I do not believe there is any such thing as an electronic mailroom
Companies such as Intuit, Pitney Bowes, Best Buy, and many others are having significant success in driving down support costs and increasing customer satisfaction using social media as a support channel
Carol Rittereiser, CRM, director of Records and Information Management at Pitney Bowes is spot on with the collaboration aspect with her statement, "IT should be responsible only in part for electronic records insofar as to ensure that the data is backed up in accordance with its established rotational cycles and to ensure its functionality, protection, security and privacy
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Example Vendors Diversified DocuLynx (DocHarbor) HP Autonomy Merrill Pitney Bowes RR Donnelly SourceHOV Unisys Wipro Xerox/ACS Typical Benefits of this Option Lower up-front costs than on-premises software Potential savings over on-premises approaches (money, infrastructure, and resources) Growing, consolidating market segment Typical Drawbacks of this Option Information security concerns Many of the candidates cannot meet high scalability needs and are not focused on customer communication output, but rather on hosting broad ECM, or captured images, or email Many cannot meet records management requirements Many cannot meet fast accessibility requirements For most, a hosted archive is just one of many services they offer, often inherited through acquisitions and not well integrated #enterprisereportmanagement #COLD #mainframeoutput #ElectronicRecordsManagement #ERM #IDARS